Interim COO
Business and organisation
Reviewing business models and processes, building teams and partnerships, connecting operational decisions with business development.
25+ years in media, telco and digital platform consulting.
I work out where AI helps, how work fits together and what makes a digital offering viable. From the first decision through to delivery.
Consulting, product ownership and interim responsibility.
Introduce AI. Change how teams work. Build digital offerings. I connect the decisions with responsibility for delivery.
Strategy · Delivery · Adoption
Weigh value, data and risks
Assess quality against real tasks
Clarify decisions and use
Understand needs and dependencies
Change technology and collaboration
Embed knowledge and accountability
Connect the offering and participants
Manage priorities, partners and quality
Organise ongoing use
Experience from delivery and use feeds back into the next decisions.
Where is AI useful, where do we start and who decides? I develop strategy and roadmaps, support pilots and introduction. Governance is part of the work: clear accountability, results people can check and teams able to use the application.
Where does work stall, what can be automated and what needs to change in the organisation? I analyse processes, clarify requirements and work with the people involved on workflows, roles and handovers.
What makes a digital offering useful to people and viable for the business? I connect the business model, product design and technical delivery. As product owner, I manage priorities, development partners and acceptance.
As consultant, product owner or with interim operational responsibility. I am your point of contact. We agree the assignment, decision authority and reserved capacity, involving existing teams and additional specialists as needed.
Experience from company assignments, without identifying confidential clients.
Interim COO
Reviewing business models and processes, building teams and partnerships, connecting operational decisions with business development.
Platforms and delivery
Product design, supplier selection and product ownership in a group-wide platform programme. Coordinating delivery teams and rollout strategies.
Automation and change
Product ownership, RPA training and building a centre of excellence. Supporting IT reorganisation and operational transitions.
Company assignments and my own development work. The task, my contribution and the result.
Organisational assignment · Automation
Connecting product ownership, process automation and enablement so new initiatives have a place in the organisation.
Consulting · Anonymised example
Turn expectations of AI into reasoned priorities and clarify who takes the next steps.
Product development · Own work
Narrow a domain task so that an initial AI application can reveal something about its usefulness.
Service development · Own work
Trial a digital service so that effort and quality can be assessed alongside the technology.
Knowledge work · Own workspace
Connect sources with interpretation so that claims remain open to review while writing.
Publishing · KIKOLAUS
One work, several languages and media: an editorial structure that stays clear on the website.
For recurring tasks, I bring components and structures from my development work and adapt them to the existing tools, data and processes.
Design, adaptation and integration form part of the work together.
Which perspectives does the task need? I bring teams together so that expertise, decision authority and collaboration fit.
In an AI project, I work with domain specialists to assess whether a result is useful. Decisions about priority and effort also need the people accountable for the project. I bring those perspectives together early.
Priorities, a shared backlog and clear acceptance. A good working rhythm makes progress visible. The method must fit the task.
In a service context, ongoing product work and automation initiatives needed to fit together. I clarified requirements with business teams and IT and prioritised implementation.
Good consulting leaves a team able to act. We transfer roles, knowledge and responsibility during the work.
When building an automation capability, I combined product ownership with training and establishing a centre of excellence. Responsibility for new initiatives needed a place within the organisation.
Who has access, who checks and who decides? Trust needs rules that work in daily practice and decisions people can trace.
During AI adoption, I work with business teams, management and the relevant specialists to establish what needs reviewing before use. Selecting an application and taking responsibility for its use belong together.
Understanding processes, designing structures, developing systems. I am interested in how people, tools and rules work together. A technical decision often changes the tasks and possibilities of the people involved.
In Path Ethics I examine how agency, relationships and the continuing development of systems connect. These questions also inform how I approach organisations and technical decisions.
Path Ethics: foundational text (PDF)Questions shaping my current work.
When does a trial justify the next investment? A convincing result alone does not establish a viable use.
Automation shifts work. Who checks, who decides and where does new work arise?
Which decisions can we make, and which options should stay open until we know more about use?
Consultant, product owner and interim COO. For more than 25 years I have connected digital business models, product development and organisational work in media, telecoms and platform ventures.
As head of Bundesblock’s Trusted AI working group, I work on trustworthy AI. My own development work and Pfadethik inform my perspective on technology and organisations.
MBA in Media Management (SMI/NYU Stern/SDA Bocconi). Certificate in Platform Strategies (MIT Sloan).
For a client assignment, we clarify the task, timing and my role in the project.