Testing a digital service
A working prototype leaves open whether a service can be delivered viably in everyday use.
For a digital service of my own, I designed the delivery process and implemented an initial prototype. The work connects a technical question with an economic one: What effort does the service require when people actually use it?
The question
With a service idea, the interface is often the easiest part to imagine. The work behind it is less clear: Who delivers the service, what needs checking, and when is it complete?
For a pilot, these questions need to be settled far enough to observe the effort involved. I therefore set its scope around the assumptions it should test.
My work
I developed the service flow, requirements and implementation together. The prototype covers the part needed for an initial trial.
I also prepared the evaluation: What work arises, what quality is achieved, and which questions remain open? The prototype is implemented. Demand and economic viability still need evidence from use.
Assignment and outputs
If you want to test a new digital service, I design a bounded pilot with the team. We clarify the service, roles and quality requirements; I implement the digital functions it needs.
You receive a documented process, a usable prototype and a template for evaluating effort and quality. After the trial, these support a decision to develop, change or discontinue the service.